Terugbetalingsbeleid
Kaisō Return Policy
At Kaisō, we do our best to make sure you're happy with your product. Still, it can happen that an order doesn't meet your expectations. Below you'll find how returns work.
Right of Withdrawal (14-day cooling-off period)
You have the right to cancel your order within 14 days of receipt, without giving any reason. This cooling-off period starts on the day after you receive the product.
To exercise your right of withdrawal, notify us within these 14 days via info@kaisohealth.com. After your notification, you have another 14 days to actually return the product.
Conditions for returning
-
The product is unopened.
-
For hygiene reasons, we unfortunately cannot accept opened food supplements back, unless the product is defective or damaged. This is a legally permitted exception to the right of withdrawal for sealed goods that are not suitable for return after opening for health protection reasons.
-
The product is returned together with (a copy of) the invoice or order number.
Damaged or wrong product received
Did you receive a damaged, defective, or wrong product? Contact us within 14 days of receipt via info@kaisohealth.com. You can choose between a replacement product or a full refund.
Return procedure
-
Register your return via info@kaisohealth.com, stating your order number.
-
You will receive a return label from us by email.
-
Carefully pack the product and send it back to:
Kaisō, Maarten Harpertszoon Trompstraat 22-1, 1056 JA, Amsterdam, The Netherlands
-
Once we have received and inspected the product, you will receive your refund within 14 days.
Refund
Refunds are issued via the same payment method you used to pay. Returning items with Kaisō is always free of charge.
Contact
Do you have questions about your return or this policy? Feel free to contact us via info@kaisohealth.com.
This policy is drawn up in accordance with Dutch and European regulations on consumer sales and the right of withdrawal (Dutch Civil Code Books 6 and 7, Consumer Rights Directive 2011/83/EU). This is general information, not legal advice; if in doubt, have the text reviewed by a lawyer before publishing it.